ShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr continue reading » When you make an effort to treat your bank customers or credit union members well, they’ll return the favor. In fact, 73% of consumers say high-quality customer experience is key to whether or not they’ll stay loyal to a company.What’s more, companies that provide a superior customer experience outperform their competitors by nearly 80%.So how can you tap into this powerful — and critical — aspect of your banking business?Here are three key components of building a world-class customer experience management strategy.Focus on the human at the other end of the interaction It’s important to remember the customer experience stretches beyond direct interactions between your employees and members. It’s about the entire journey, which could include dozens or even hundreds of touch points.
Advertisement About Connatix V67539 Coral BarrySaturday 12 Sep 2020 3:11 pmShare this article via facebookShare this article via twitterShare this article via messengerShare this with Share this article via emailShare this article via flipboardCopy link10.7kShares PLAY Video Settings Alexandre Lacazette insists he is happy at Arsenal after victory over Fulham Full Screen Advertisement Arteta wants to keep Lacazette (Picture: Getty)Alexandre Lacazette has reiterated he is happy at Arsenal after scoring in his side’s opening day win over Fulham, but Mikel Arteta has warned the striker his place isn’t guaranteed. The Gunners smashed Fulham 3-0 in their first Premier League game of the new season, with Lacazette sending Arsenal on their way with a goal after just eight minutes.Lacazette has been mentioned as a potential makeweight in Arsenal’s efforts to sign Atletico Madrid midfielder Thomas Partey, but the Frenchman rubbished those rumours after the game against Fulham.Asked by BT Sport if he was happy at Arsenal, he replied: ‘Yeah, I’m really happy. It’s only the press and people who say I am not happy and want to leave. AdvertisementAdvertisementADVERTISEMENT ‘I want to play and win titles. That’s all. I’m happy at Arsenal.’Summer signing Gabriel and Pierre-Emerick Aubameyang were also on the scoresheet in convincing win for Arsenal at Craven Cottage.Centre-back Gabriel was making his debut, while former Chelsea attacker Willian provided three assists in his first appearance for Arsenal. “He wants us to be perfect, we have respect for what he wants.”“It’s only the press that say I’m not happy, I’m really happy at Arsenal.”Alex Lacazette opened the goalscoring this afternoon and spoke to @TheDesKelly at full-time. pic.twitter.com/wtI2vL4tHz— Football on BT Sport (@btsportfootball) September 12, 2020 Comment 1 min. story Arteta was pleased with his side’s performance and was quizzed about Lacazette’s future after the match.The Arsenal manager insisted he was planning for a future with Lacazette, but warned the goalscorer his starting place was not safe with the likes of Eddie Nketiah also in the squad. ‘Yes he is in my plans,’ Arteta said of Lacazette. ‘A player that I like a lot, he knows that. He has Eddie (Nketiah) next to him, he’s going to push him. More: FootballRio Ferdinand urges Ole Gunnar Solskjaer to drop Manchester United starChelsea defender Fikayo Tomori reveals why he made U-turn over transfer deadline day moveMikel Arteta rates Thomas Partey’s chances of making his Arsenal debut vs Man City‘And whoever is in the better shape is going to play, the same for every position.’Arsenal have another London derby to contend with in their next game when they welcome West Ham to the Emirates next weekend.MORE: Gabriel impresses Rio Ferdinand and Martin Keown in goalscoring Arsenal debutMORE: Emiliano Martinez demands massive Arsenal pay-off as he’s left out of squad vs FulhamFollow Metro Sport across our social channels, on Facebook, Twitter and Instagram. For more stories like this, check our sport page.